Refund Policy of Crust & Hearth Pizzeria
Last updated: April 01, 2023
Thank you for ordering from Crust & Hearth Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy for orders placed through our website quietdomain.sbs is outlined below.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please retain your receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us at our +44 20 7946 0958 during our business hours, or visit our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Cancellations
If you wish to cancel your order, you can do so within 1 hour of placing your order without any charges. Please note that orders that have already been prepared or dispatched cannot be cancelled.
Exceptions
Items that are made to order, such as personalized or customized pizzas, cannot be returned unless they are defective. In such cases, please contact us immediately so we can address the issue.
Non-Returnable Items
Certain items are non-returnable, including gift cards and perishable goods such as food items. We also do not accept returns for opened or partially consumed food and beverage items, except in rare cases where the product is faulty.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Modifications to the Refund Policy
Crust & Hearth Pizzeria may update this refund policy at any time. Any changes to the policy will be posted on this page, and we encourage you to review it periodically. Your continued use of the website quietdomain.sbs following the posting of changes will mean you accept those changes.
This policy is effective as of April 01, 2023, and applies to all orders placed on or after this date.